Turn one-time buyers into lifetime customers.
We build automated retention systems across email, WhatsApp, and SMS that keep customers coming back — increasing LTV while reducing your dependence on paid acquisition.
AT A GLANCE
Repeat purchase rate
+45%
Beauty D2C brand
Repeat buyers
22% to 32%
Within 90 days
Published studies
1
Full teardown available
Everything you need for customer retention
Email Marketing & Automation
Welcome series, abandoned cart, win-back, and post-purchase flows that drive revenue on autopilot.
WhatsApp & SMS Marketing
High-open-rate messaging for order updates, promotions, and personalized recommendations.
Push Notifications
Timely, targeted push notifications that bring customers back without being intrusive.
Lifecycle Journey Design
Map every customer touchpoint from first purchase to loyal advocate with automated workflows.
Segmentation & Personalization
Behavioral segmentation and dynamic content that makes every message feel personal.
Upsell & Reactivation Flows
Automated upsell, cross-sell, and reactivation campaigns that maximize customer lifetime value.
From audit to scale in 4 steps
- 01
Audit
Deep dive into your CRM setup, email flows, customer data, and retention metrics.
- 02
Strategy
Build a lifecycle marketing plan with automated flows, segmentation rules, and content strategy.
- 03
Execute
Set up automation flows, design email templates, configure segments, and launch campaigns.
- 04
Optimize
Continuous improvement through A/B testing, flow optimization, and personalization refinement.
Common questions about CRM & retention
Which CRM platforms do you work with?
We work with Klaviyo, Mailchimp, HubSpot, WebEngage, and most major CRM platforms. We'll recommend the best fit based on your brand size and needs.
How quickly can I see results from retention?
Automated flows like abandoned cart and welcome series can start generating revenue within the first week. Full lifecycle optimization typically shows results in 60-90 days.
Do you handle WhatsApp marketing?
Yes, we set up and manage WhatsApp Business API campaigns including order updates, promotional messages, and conversational commerce flows.
What's the ROI on retention marketing?
Retention is usually the highest-return channel for a D2C brand because it sells to customers you have already paid to acquire. The return depends on your repeat-purchase behaviour and margins. In our published loyalty-programme case study, 90-day repeat purchase rate rose from 22% to 32% of customers.
Can you work with our existing CRM setup?
Absolutely. We audit your existing setup, identify gaps and opportunities, and build on what's already working rather than starting from scratch.
Dig deeper with our guides
D2C Retention Marketing: Email, SMS, and Owned Channels That Drive Repeat Revenue
The complete guide — email flows, SMS and WhatsApp programs, subscription models, and affiliate programs that compound.
Read guide →
GuideEmail Should Be One of Your Biggest Revenue Channels
If email is a small slice of your revenue, you likely have a fixable problem. Here's exactly how to fix it.
Read guide →
GuideHow to Build Klaviyo Email Flows That Actually Convert
Welcome series, abandoned cart, post-purchase, and win-back flows that drive real revenue — not set-it-and-forget-it templates.
Read guide →
GuideSMS and WhatsApp Marketing for D2C: The Owned Channels Your Brand Is Ignoring
SMS gets read faster than email. WhatsApp can drive higher purchase rates than email for certain D2C categories.
Read guide →
More guides
- Customer Lifetime Value: The Metric That Should Drive Every Marketing Decision
- How to Build a D2C Subscription Model That Actually Retains Customers
- Affiliate and Partnership Marketing for D2C Brands: Building a Program That Pays for Itself
- Push Notifications for D2C: The Retention Channel Most Brands Set Up Wrong
More ways we help you grow
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